Version 1.0 | Effective Date: 15/05/2026
The London Broker from time to time. Members will be notified by email at least 30 days before any material change takes effect. Continued use of the Platform after the effective date constitutes acceptance. Archived versions are available on request.
1.0 Key Definitions
The following terms have the meanings set out below throughout these Platform Terms and the Membership Order Form.
| BD Department | The business development and member management team operated by The London Broker from time to time. |
| Ecosystem Client | Any client, applicant, buyer, seller, landlord, tenant or contact introduced directly or indirectly through the Platform, the Group, a Group Agent, the BD Department, TLB marketing, TLB events, TLB databases or any TLB-related process. A person is deemed an Ecosystem Client where The London Broker can reasonably demonstrate material contact with any part of the TLB Framework prior to their engagement by the Member. |
| Group | The London Broker Ltd, Harding Green Ltd and all associated companies, subsidiaries and affiliates from time to time. |
| Group Agent | Any broker, employee, adviser, contractor or associated agent operating within the Group. |
| Platform | The London Broker platform and all related systems, tools, introductions, events, databases and services, as updated from time to time. |
| Platform Fee | The fee payable by the Member to The London Broker on completion of an Ecosystem Client transaction, as set out in Section 3. |
| Recycling Referral Fee | A fee payable to the Member where they refer an Ecosystem Client instruction back to the Group and it completes, as set out in Section 3. |
| Referral Fee | A fee payable by the Member where an Ecosystem Client was introduced by a Group Agent, as set out in Section 3. |
| Restricted Data | All client data, search data, transaction data, business information and confidential information obtained through the Platform or the Group. |
| TLB Framework | The ecosystem, processes and referral structure through which The London Broker distributes opportunities and introductions to Members. |
2.0 What Is Included in Membership
Membership gives the Member access to the following services, subject to availability and The London Broker’s absolute discretion:
| Search distribution | Submit a search and it automates across 100+ property professionals within the Group instantly. |
| BD support | The BD team may, at its discretion, pair the Member with a relevant broker and send targeted letters on their behalf. |
| Client introductions | The London Broker will seek to convert Group applicants into retained clients for Members where appropriate. |
| AML compliance platform | Access to the Credas AML platform. 12 credits per month included (4 full ID, PEP, sanctions and address checks). Additional credits billed at cost. |
| AML helpline | Access to a compliance helpline for AML queries at any time. |
| Compliance documents | AML risk assessment policy templates and buying agency terms of business (coming Q4 2026). |
| Member events | Invitations to fully funded networking events in London throughout the year. |
| Website profile | A dedicated profile page and active search listings on The London Broker website (new site launching Q4 2026). |
| Logo usage | Permission to display The London Broker logo on the Member’s website and marketing materials. |
| Group WhatsApp / Slack | Access to the private member channel for brokers and buying agents across the Group. |
| Discounted data platforms | Where available, access to group or discounted rates on third-party data platforms and search tools negotiated by The London Broker on behalf of members (including Sprift and others as notified from time to time). Specific notice and commitment periods apply — see Section 8. |
The London Broker does not guarantee any minimum level of introductions, search responses, revenue, opportunities or commercial outcomes. Services may be added, removed or modified at any time in accordance with Section 8.
3.0 Fee Schedule
The following fees apply to all Members. All sums are exclusive of VAT. Fee rates may be updated in accordance with Section 8.
| Fee | Basis | Current rate |
| Monthly subscription | Per business, per month | £175 + VAT |
| Platform Fee | 0.4% of the final sale price on completion of any Ecosystem Client transaction | 0.4% of sale price |
| Referral Fee | Where Ecosystem Client was introduced by a Group Agent — payable in addition to the Platform Fee | 10% of gross retained fee |
| Recycling Referral Fee | Payable to the Member where they refer an Ecosystem Client instruction back to the Group and it completes | 10% of Group’s completed fee |
| Additional AML credits | Any credits beyond the 12 per month included in membership | Approx. £1.45 per credit |
Platform Fees are calculated on the final property sale price, not the Member’s retained fee. Whatever the Member charges their client is their business. The 10 working day payment deadline runs from the date the Member receives their own commission.
4.0 Notification and Payment Obligations
4.1 The Member must notify The London Broker in writing within 2 working days of: (a) being retained by an Ecosystem Client; (b) any offer being accepted; (c) exchange of contracts; and (d) completion of any transaction.
4.2 Platform Fees and Referral Fees are payable within 10 working days of the Member receiving their own commission.
4.3 Interest accrues on overdue sums at 4% above the Bank of England base rate, calculated daily, plus VAT where applicable.
4.4 The London Broker may suspend Platform access, services and event access where any sums remain outstanding.
4.5 Failure to notify The London Broker of an Ecosystem Client instruction, exchange or completion constitutes a material breach.
5.0 Ecosystem Clients and Permitted Activities
5.1 Ecosystem Clients remain part of the TLB Framework during the term and for 24 months following termination.
5.2 The Member acquires no ownership rights in any Ecosystem Client data, contact or relationship.
5.3 The Member’s permitted activity is retained buying agency only. The Member may not act on any sale, letting or property disposal for an Ecosystem Client without The London Broker’s prior written consent.
5.4 Where an Ecosystem Client wishes to sell, let or dispose of any property, the Member must refer that instruction to The London Broker and must not refer it to any third party outside the Group without prior written consent.
5.5 Where the Member refers an Ecosystem Client instruction back to the Group and it completes, the Member receives the Recycling Referral Fee as set out in Section 3.
6.0 Circumvention and Enforcement
6.1 The Member must not circumvent the TLB Framework by working with Ecosystem Clients outside the Platform, referring them to third parties without consent, or entering into any arrangement to avoid applicable fees.
6.2 Circumvention includes transactions conducted through connected persons, family members, associated companies, SPVs, nominees, trusts or third parties acting on behalf of Ecosystem Clients.
6.3 Where The London Broker reasonably establishes circumvention or non-payment, it may: (a) immediately suspend or terminate Platform access; (b) recover all unpaid fees together with all reasonable legal, tracing and enforcement costs plus VAT; and (c) permanently remove the Member from the Platform.
6.4 Where a transaction value is disputed, The London Broker may calculate the applicable fee by reference to Land Registry records, mortgage information, completion statements or any other reasonable evidence. That calculation constitutes prima facie evidence of the sum due.
6.5 The London Broker may apply to court for injunctive relief without notice where it reasonably believes circumvention is occurring or Restricted Data is being misused.
7.0 Compliance, Data and Confidentiality
7.1 The Member shall maintain all required licences, AML supervision, ICO registration, Property Ombudsman membership and professional indemnity insurance throughout the term.
7.2 The Member shall comply with all applicable laws including the UK GDPR, Money Laundering Regulations, Estate Agents Act 1979, CPR 2008 and all applicable guidance.
7.3 Before entering into terms with any Ecosystem Client, the Member must disclose in writing that The London Broker receives a referral fee, the amount or method of calculation, and the nature of the commercial relationship. The Member must use the disclosure wording published at londonbroker.com/referral-policy or equivalent wording approved by The London Broker.
7.4 Restricted Data may only be used for the specific instruction for which it was provided. Within 10 working days of termination the Member must permanently delete all Restricted Data and confirm deletion in writing on request.
7.5 The London Broker and the Member act as independent data controllers. The London Broker discloses personal data on the basis of legitimate interests in operating the Platform. The Member is solely responsible for determining its own lawful basis for processing.
7.6 During the term and for 12 months following termination, the Member shall not solicit any employee, broker, buying agent or BD team member of the Group. Each restriction is independent and severable.
8.0 Updates, Fee Changes and Variation
8.1 The London Broker may update these Platform Terms at any time, including fee structures, service descriptions, compliance requirements and platform rules.
8.2 The London Broker will notify Members by email at least three months before any fee change takes effect, specifying the new rate and the effective date. No new contract is required. Continued use of the Platform after the effective date constitutes acceptance of the revised rate. Where a Member receives notice of a fee change and does not wish to continue at the revised rate, they may give three months written notice of termination and their departure date will coincide with the date the new rate takes effect.
8.3a The London Broker may add, remove or modify platform services at any time. Where a change materially reduces the services available to a Member, The London Broker will use reasonable endeavours to give at least 30 days notice. The London Broker may introduce new services, partnerships or third-party platform access as additional membership benefits at any time.
8.4 If a Member does not agree to revised terms, their sole remedy is to terminate the Membership Order Form in accordance with the notice provisions.
8.5 The London Broker maintains archived versions of all previous Platform Terms. Archived versions are admissible as evidence of the applicable terms at any relevant date.
8.6 Fee changes will be communicated by email with not less than 30 days notice. The rate applicable to each Member at any time is the rate published in the current version of these Platform Terms unless a different rate has been expressly agreed in writing.
8.7 Where The London Broker provides access to third-party platforms, data services or software licences on the Member’s behalf, the Member acknowledges that those services are subject to the notice and commitment terms of The London Broker’s agreement with the relevant supplier. The London Broker will notify the Member of the applicable notice or commitment period for each such service at the time it is made available. The Member’s three-month termination notice does not override any longer commitment period applicable to a specific third-party service, and the Member remains liable for their proportionate share of any costs incurred by The London Broker during any extended period that cannot reasonably be mitigated.
8.8 Where The London Broker negotiates group or discounted rates with third-party data platforms, suppliers or service providers and makes those rates available to Members as a membership benefit, Members may access those services during the term of their membership. Access ceases on termination of membership regardless of any commitment period applicable to the underlying group arrangement, save as provided in clause 8.7 above.
Fee increases are notified three months in advance. Members who do not wish to continue at the revised rate may give three months notice and their departure will coincide with the new rate taking effect. No new contract is required for any change to fees or services.
9.0 Suspension and Termination
9.1 The London Broker may immediately suspend a Member without notice where it reasonably believes there is: unpaid fees; compliance breach; circumvention; data misuse; reputational risk to the Group; or sanctions or criminal concerns.
9.2 The London Broker may terminate with immediate effect where the Member commits a material breach, becomes insolvent, is subject to fraud or criminal investigation, or brings the Platform into disrepute.
9.3 Upon termination: Platform access ceases; all outstanding sums become immediately payable; Restricted Data must be deleted; Platform Fee and Referral Fee obligations survive for 24 months in respect of introductions made before termination; and the obligation to refer Ecosystem Client instructions to the Group continues for 24 months.
10.0 Liability
10.1 The London Broker’s total liability shall not exceed the subscription fees paid by the Member in the 12 months preceding the claim.
10.2 This cap does not apply to unpaid fees, circumvention, confidentiality or data protection breaches, indemnities, or fraud.
10.3 The London Broker is not liable for indirect losses, lost profits, loss of opportunity or consequential damages.
10.4 The Member indemnifies The London Broker against all losses, claims, fines and enforcement costs arising directly from: (a) failure to make required referral fee disclosures; and (b) any GDPR, ICO or data-related breach by the Member. The Member acknowledges these indemnities are commercially reasonable having regard to the nature of the Platform.
11.0 General
11.1 These Platform Terms are governed by English law. The English courts have exclusive jurisdiction. Before commencing proceedings, the parties shall attempt resolution through senior management discussions for 14 days, except where urgent injunctive relief is required.
11.2 The London Broker may assign the benefit of the Membership Order Form to any Group company, successor or acquirer. The Member may not assign without prior written consent.
11.3 No failure by The London Broker to enforce any right constitutes a waiver of that right.
11.4 If any provision is found invalid or unenforceable, the remaining provisions continue in full force.
11.5 The following obligations survive termination: fees and payment (Section 4); ecosystem clients (Section 5); circumvention (Section 6); compliance and data (Section 7); and liability (Section 10).
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